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  • Why is there a charge each time payroll is done? We don't use direct deposit.

    From the answer: Hi there, ,   There's a charge per payroll if you're subscribed to QuickBooks Desktop Assisted Payroll (Full service) regardless of whether you send payroll through Direct Deposit or not.

  • Missing information on my paystub

    From the answer: Hello there,  bdriscoll .... Thank you for reaching out to the Community about this.... In QuickBooks Online, Taxable Company Items and Non-taxable Company Items cannot be displayed on employee pay stubs for it will only show employee contributions.

  • direct deposit and payroll liabilities

    From the answer: Nope.  Quickbooks knows that you overpaid, and will pay the next tax payment "short" to compensate.... The 941 will still work fine.

  • Direct deposit

    From the answer: Thanks reaching out to the Community, hmajor.... The quickest way to review the paycheck is contacting our Payroll Support Team.

  • Logged in to, all employee records are missing.

    From the answer: Welcome and thanks for reaching out to the Community, .... We received several reports regarding users unable to see employees' pay stubs with the same error message when logging into QuickBooks Workforce .

  • setting up income tax for Ohio

    From the answer: You can set this employee up the same way you did with the others, TonyL2.... To know what local income tax your employee is subject to, you can visit the  Ohio Local Tax Finder  website.

  • I need a W2 from 2 years ago, an employee needs it for school, Intuit shows they only keep one year back...

    From the answer: Hello there,  kevins1 .... Let me route you to the right support that can help you retrieve W2 forms for your employee.

  • Restore missing payroll

    From the answer: Hi, .... I can help share some insights about recovering the missing payroll transactions.... Have you tried reaching out to an IT Professional about restoring the loss payroll data?

  • Sick Times doesn't Accrue for some employees after changing Accrual Limit to "Maximum Hours for the Year"

    From the answer: Hello, .... Let me help provide some information about the accrual change of your Sick Time for some of your employees.

  • Why can't I download my quarterly SUTA files for Arkansas so I can file onling and pay online

    From the answer: Hey there, ,   It's nice to see you here today.... I want to make sure you're able to submit your Arkansas unemployment tax forms and payments.

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