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  • How do I reset my browser?

    From the answer: Hi there, afrappier1.... We have the steps on how to clear/reset the browser's cache .... Let me lay them down here:   For Firefox, click on the menu button and select Options.

  • What is the difference between "Sales" and "Sales of Product Income"?

    From the answer: Hello there, Grumpyguy56.... Sales and Sales of Product Income are the same.... It's all your Money In.... The two will only differ in their Detail Type.

  • how do I fix error 3371 code 11118?

    From the answer: I've got some troubleshooting steps we can try to get past this error message, Rebecca .... The error message 3371, Status Code -11118 occurs when QuickBooks Desktop can't load the license data due to a damaged component in the software.

  • How do I receive a check from a vendor without an invoice, it was an unexpected credit.

    From the answer: Hi kbthornton,   You can either record the check as a deposit or a vendor credit.... Let me show you the steps.

  • How to enter an invoice in QBO after receiving a GoPayment?

    Our technicians have been accepting customer payments in the field, via the GoPayment app for years. We...

  • Should i be using quickbooks self employed for my LLC, i am the only employee?

    From the answer: Hi there, kerryleighe.... Thanks for visiting the Community.... I'd be glad to help point you in the right direction to find out which version of QuickBooks would be best for you.

  • Can I add more number space (it only takes seven numbers) for a chart of accounts number?

    From the answer: Hi ptforeach1,   It's currently not an option to add more account numbers (7-digit number is the max).

  • Can I track unpaid sick leave in QBO?

    From the answer: Yes, you can, OfficeMgr3325.... If you've set up your employees time off, it will automatically show a balance.

  • One user is blocked by single user mode.

    From the answer: Hello there, @ b3bt459 ,   The firewall or third party internet security may be blocking your client workstation from the server.

  • Downloading credit card transactions

    From the answer: Let me share how the bank feeds are displayed in QuickBooks, BonAum.... If these transactions are already classified and added, they'll be moved into your register.

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