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  • When I manually key a credit card I have to enter all the information twice for the transaction to go through. I dont get a declined message on the first try.

    From the answer: Thank you for trying to reinstall the app to resolve this,  bonnellplumbing .... Let me route you to our Customer Support who can help you sort this out.

  • Payment

    From the answer: Thanks for posting your question in the Community, JNR Towing,   I'm here to provide information about how invoice payment works in QuickBooks Online.

  • What permissions do the different roles have in Quickbooks Go Payments?

    From the answer: Hi lmeer, At this time, defining a specific permission to a user is unavailable.... Though, the general user's information will show up once you assign a role to a user.

  • entering online payments

    From the answer: Good day,  water1610 .... You can receive payments and use the Undeposited Funds account.... Let me show you how.

  • App shuts down when trying to process credit cards

    From the answer: Hello  Mikempm ,   We can update your App to refresh your data.... This will clear up the used cache files created every time you use the app.

  • Credit card payment was voided but I can't delete the payment applied to invoice

    From the answer: I can help you with voiding the transactions, jlmoore.... When you voided the credit card payment from your merchant account, you'll need also to void from QuickBooks Online.

  • Partial batch release by

    From the answer: Thanks for reaching out in the Community, anusharma_78,   I'd be happy to answer your post about credit card payment.

  • How do I obtain my customer's email address automatically from the GoPayment App?

    From the answer: Let me help you add the email address to the receipt,  jj .... If you're trying to add an email to send a copy of a GoPayment receipt when processed, you can do it by going to the  Send a copy to option when a GoPayment receipt is processed.

  • Invoice showing “Print & Save”

    From the answer: Hello there,  iGoClean .... Thanks for reaching out to the Community about this.... I've found out that there is an ongoing investigation about receiving payments in QuickBooks Online (QBO).

  • Chargebacks for QuickBooks Online

    From the answer: Good day, NeOasisInteriors.... The chargeback fee is a processing fee for handling the issue on your behalf.

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