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  • Already paid for 2019 update. Received verification code, order #, license # product # but it didn't finish installing

    From the answer: Hello there, .... Let me be the first to welcome you to the Community.... There are several possible reasons why you’re having issues installing QuickBooks.

  • When submitting payroll my login is being rejected

    From the answer: Hi  jkoltoff , I appreciate you for sending a screenshot.... Let me help you sort this out so you can submit your payroll.

  • Report Modifications

    From the answer: Hello there, scottk.... Thanks for taking the time to reach out to the QuickBooks Community.... Let me help provide some information about the Job Estimates vs. Actuals Details report.

  • edit template labels

    From the answer: Hi there, Mike_MHP.... You can delete the "past due" text through the Layout Designer option.... Let me show you how:  Double click on the Statement template to edit and click Additional Customization .

  • Received a Backup file QBB from a client who uses a Mac Computer.

    From the answer: Thanks for checking in with us,  Romeo17 .... Let me help you get past the error code you're getting while restoring the backup file in QuickBooks Desktop.

  • Compatibility Issues

    From the answer: Hi there, .... I can share some insights about opening an accountant copy in QuickBooks Desktop.... When opening an accountants copy the client and accountant using the Accountant's Copy feature should use the same version or year of QuickBooks Desktop.

  • I just installed desktop pro plus 2019 but none of the information from my 2016 version transferred

    From the answer: It sounds like you didn't yet open and upgrade your company file.... Do that and then you'll see your data as before.

  • Removing credit from a customer to apply to another

    From the answer: Hello cristina3110,   Welcome to the Community.... I'd be glad to provide a helping hand with your concern about customer credits in QuickBooks Desktop.

  • payroll

    From the answer: I can only think of two things why this happened, DJ16.... If the taxes are not calculating on all of the paychecks, they were probably over-withheld on your last payroll.

  • QB is automatically adding the line item into our inventory items.

    From the answer: NOT HELPFUL AT ALL.... I called as instructed, however your help line is VERY DIFFICULT TO UNDERSTAND.... They have a VERY HEAVY ACCENT (INDIA).

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