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  • Reinstall quickbooks

    From the answer: Hello Aspen Creative,   You'll want to download the software and restore your back up company files.... Let me help you with the steps so you'll get started.

  • Hard Drive Failure

    From the answer: As recent as 2017?... You do not need to wait for anything.... Download a fresh install from your intuit account at

  • Multi-User Mode and Secondary Company

    From the answer: hi @ Amecpa , Yes you can have more than one company file to be open by your user.... Say you have 2 company files and 5 users using Premier edition.

  • I cannot figure out how to post a question. Sometimes it works other times I cant get it to work.

    I need help w posting question steps. 2nd part is I have an accountant intuit account w my companies I work...

  • Advanced Pricing - Price rules - price override and setting pricing per item not working correctly

    From the answer: I appreciate the points you're making, Mjmusial73.... QuickBooks uses the total quantity per line item when applying quantity discounts.

  • How do I apply one check to two separate accounts? Same customer/payer but they have two separate accounts.

    From the answer: Do this by creating one parent customer and then making the two customers  sub-accounts (jobs) of that customer.

  • When export report as excel file, date type is variable.

    From the answer: We can fix the date format within Excel, gho gho.... The date format on the exported reports must be the same with the computer's date setup.

  • trouble restoring backup

    From the answer: hi @ horseshowmgr , Try downloading QBB file to your local computer and restoring it.... Second option, access your QuickBooks by remote application (Teamviewer or other apps) or ask someone to send your QBW file to cloud.

  • Does quick book works in Jamaica

    From the answer: hi @ Kasteelfarmz , Your case is similar to our client in Indonesia and most of Asia region.... If you like to use QuickBooks Online, Global version is your best option.

  • How do I get my credit card account into the dropdown for doing a bank feed?

    From the answer: Hello there,  Vista .... Thanks for getting back.... I want this to be taken care of.... Since you're still unable to see the credit card show up in the drop-down for Bank Feed, I'd recommend contacting our  Customer Care Team  so they can conduct a deeper inves

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