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  • Payroll for disabled people who receive Direct Payments

    From the answer: Hi Grove Package   You have to have an active subscription to enable you to attach/run one of our payroll systems.

  • Change VAT end for VAT period

    From the answer: Hello edwardj,   Select Prepare return on this period, you will then be able to change the end date at the top of the page.

  • Issuing a refund in QBSE

    From the answer: Hello WildRosamund   If the bank account has pulled in the expense of refunding your customer Yes it would be a case of then categorising the transaction.There is not a refund category though we have included a link in this post which explains the ca

  • mileage disappeared from mobile app

    From the answer: Hello TP82   We did have an issue which was reported to our engineers regarding the app showing zero deductions.This has been fixed in the latest app version,if you can delete and then reinstall the app it should be resolved.The latest version is 5.2

  • Bank error

    From the answer: Hi ,   I'm here to lend you a hand and get your online bank connection up and running again.... Check out these things you'll need to keep in mind when you're trying to connect a bank: Ensure that you're using the same correct user name and password.

  • Stop email sales invoice reminders

    From the answer: Hi Angelalala,     Thanks for your post and welcome to the community!... You can edit or delete the reminder's by going to the Gear icon > Lists > Recurring Transactions and changing the template type to 'Reminder' to view.

  • Nationwide Building Society

    From the answer: Thanks for letting me know about this, .... I'd like to ensure that you'll be able to run the QuickBooks Self-Employed with no issues.

  • missing bank transactions

    From the answer: Hi mja388   We would be grateful if you can clarify a few things.... When you imported the CSV was it successful, did it add any new transactions to the for review page?

  • Costs of goods for resale

    From the answer: Hello there,  Becky93 .... QuickBooks Self-Employed (QBSE) doesn't have a specific category cost of goods sold or inventory.

  • Lost HSBC connection

    From the answer: Hi Dotty R   Can we ask you try in the browser you are using clearing the cache and cookies,closing the browser,opening the browser,log in to QuickBooks Online and then navigate to the banking tab and then click on update.Do the transactions update?I

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