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  • Quickbooks app

    From the answer: Hi there, Alex.... It could be that there was an internet interruption while connecting to our server.... To refresh the data, you can sign out and sign back in.

  • upgrade from QBSE

    From the answer: Hello the_real_clare_davis,   You cannot upgrade to the small company product - you will need to cancel your Self Employed product and take out a new subscription with QuickBooks Online.

  • Updating my invoicing info on my invoice template

    From the answer: Hello Sandy D   If you need to change this you can go to the cog in the top right>account and settings>advanced>construction industry scheme>UTR no.

  • BUG -> No option to say class 4 NI exempt

    From the answer: Hello there, Freelancer5555.... Class 4 is available in QuickBooks Self-Employed.... It's possible that your profit didn't reach �8,164 that's why the option is unavailable.

  • Error: Uh-oh, looks like we ran into some trouble importing this file. Delete any blank lines in the file, and try again. If you see this message several times, go to Help > Contact us

    From the answer: Hi I've been in contact with QB help desk but after 5 days and 15 emails I still dont have an answer.

  • How to add a new account

    From the answer: Hi there,  Kathleen77 .... Welcome to the Community.... I'd be happy to help you with your transactions and ensure they're recorded correctly.

  • Owner Drawings

    From the answer: Hello Julie23,   If you have created this account within the Chart of Accounts, you can open the account history to view the transactions through Accounting, Chart of Accounts and then click Account History next to the Owner Drawings account.

  • expenses

    From the answer: It's nice to see you in the Online Community, hunter6225.... I can help clarify why the transactions recorded in your account are showing as non-allowable expenses.

  • Connecting to HSBC

    From the answer: Let's isolate the issue, Jdruce.... First, let's open QuickBooks Self-employed using a private browser, then connect your HSBC account from there.

  • Will the "Error 108" problem ever get resolved?

    From the answer: This issue has been escalated to our Banking Team, WalkieMountains.... We're now working with the Clydesdale bank to fix this error for you.

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