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  • Can I delete a unused pension scheme in paysuite ?

    From the answer: Thanks for reaching out to us here in the Community, .... The option to delete an unused pension scheme in the program is currently unavailable.

  • The Invoices summary box has disappeared from my dashboard, any idea how to get it back? I have Master Admin rights. My colleague with Admin rights still has it!

    From the answer: Hi Paul   Is all the other information appearing on the dashboard?... It may be a browser related issue, we advise you to log out of QuickBooks and clear the cache and cookies from your browser and log back into QuickBooks.

  • I have imported my mandates from GoCardless and have sync my GoCardless account with QB. However my clients show "Approved by customer and currently processing" Why?

    From the answer: Hello JRCrawford   Thanks for your reply,If step 2 cannot be done because you already have a mandate for that customer and have imported it in from Go Cardless.

  • Stock upload

    From the answer: Hi Bev   Can we just check with you on the template you are uploading with Stock on do you have a column with data in for Quantity on hand and Quantity as-of -Date?

  • How do you assign multiple classes on a single customer invoice?.

    From the answer: Hi Rosie,   The only other thing which comes to mind would be using a Journal Entry we would suggest speaking with an accountant as for the best way to record this in your QuickBooks Online account.

  • Matching bank feed which includes a refund

    From the answer: I've got you covered,  mike_coreit .... We have just the steps that'll help match these transactions.... You'll need to create a credit note for the refund and apply it to the invoice.

  • Can’t log in

    From the answer: .

  • Multicurrency: Invoice to show both totals as requested by HMRC

    From the answer: Brilliant!... Thanks.... (Your colleagues said this was not possible on a customer services chat yesterday!)

  • VAT posting

    From the answer: Hi TaylorShipley   If you are using QuickBooks Online   You could either   1.... In the taxes section record the �12131.38 as being the amount paid and then do a separate expense for the difference of the amount you paid for the surcharge �4713.09 in thi

  • Business Income

    From the answer: Welcome to the Community.... I'm here to assist you with any question you may have concerning QuickBooks Self-Employed.

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