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  • Employment allowance is not being deducted from liabilities payable to HMRC even though the Employment Allowance box is ticked. Using QBs Desktop.

    From the answer: Hi Noddy   Desktop does not track or deduct employment allowance automatically.... After submitting the EPS as normal it requires a manual liability adjustment to correct the reports withing the software and the steps for this are as follows: 1. Go into

  • Cannot send invoices with Quickbooks Email

    From the answer: Hey Strempan,   Unfortunately, at the moment - no - the invoices are sent in a standard format.... You are able to Export to PDF, the invoice - and then manually attach it too an email - for this client.

  • VAT Submission Error - Due to department specific business logic in the body tag

    From the answer: Hi PeterCB,   I've already answered this question on the other thread.... Please check it out through this link:

  • Access to mobile app

    From the answer: Hello there, Neil B.   Let me share some troubleshooting steps to make sure you're able to access the mobile app successfully.

  • Add existing client

    From the answer: Thanks for reaching out to the Community, .... To start off, make sure that they are already added or set up as clients in your QuickBooks Online Accountant (QBOA).

  • Profit and loss report shows car, van and travel expenses as zero but tax summary shows correct figure

    From the answer: Hello there, .... I'd be glad to help you today so you'll be able to generate your Profit and Loss (P&L) report correctly.


    From the answer: Hello mort1703,   Welcome to the Community.... I'm here to assist you with any questions you may have with using QuickBooks Desktop.

  • Payroll won't accept National Insurance category

    From the answer: Hi Shadow1,   I have tried creating and editing an existing employee as male with the Category B for National Insurance.

  • How to issue a credit note to a customer on QBSE

    From the answer: Hello MBNton,   There is no way to issue a credit note on the Self Employed product.... You will need to take note of this outside of the system, and deduct the amount from the invoice.

  • Transfer older QB Simplestart software onto newer machine

    From the answer: Hello Len,   Thanks for contacting us on Community.... Can I please confirm the exact version of QuickBooks Desktop which you have?

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