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  • Mileage Log download

    From the answer: Hey there, .... There’s an open investigation about downloaded trips not showing any data.... This is already being worked on by our engineers, and are getting this issue fixed as soon as possible.

  • How can I connect a Sainsbury's credit card?

    From the answer: Hello there, .... You've got me here to share some information about connecting a credit card account in QuickBooks Self-Employed.

  • Missing transactions

    From the answer: Update: Strangely I just tried to import the missing transactions (by manually downloading them from my bank) and then importing them into quickbooks and it says, "we've filtered out the 7 transactions we already have from your bank account" - but wh

  • I keep getting this message when i try to contact to my TSB account. "Something unexpected happened and we couldn't connect to your bank." This has been going on for 2 months. I am considering leaving if I can't correct this issue.

    From the answer: Hello Beth Moseley Photography   We have an investigation currently in place with our banking engineers to fix this issue.

  • Account locked

    From the answer: Hey Jpmallinson,     I have checked your account and there is no billing information in our system, and the subscription is still showing as an expired trial.

  • Some clients can't open their invoice

    From the answer: Hi there, cangarden.... We have a number of similar reported cases.... Our engineers are already checking what's causing and resolve the issue when opening invoices.

  • Transaction issues

    From the answer: Hey Stoddart Music,   Can I check what bank provider you are with?... For the old transactions, you will need to batch tick and exclude those from the for-review tab (batch actions > exclude selected).

  • Invoice problems

    From the answer: Hey Stoddart Music,     Do they receive the invoice but are unable to view this or do they not recieve any email?

  • No longer self employed, how do i finalise accounts?

    From the answer: Hello ewangoil,   You will need to make sure you have reviewed all transactions up until the end of your self employment.

  • self employed app and browser wont sync transactions

    From the answer: Hey Caroline, thanks for getting in touch.... Can I take the email address associated with your account to check a few details in the background?

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