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  • How do I get a blank field for "invoice" or "customer reference" entered at time of purchase?

    From the answer: Thanks for taking the time to post here in the Community,  sgale .... Just to verify, do you want your customer to have a blank invoice as his reference so he can enter the details at the time of purchase?

  • I want to know why we were charged on our credit card on 3/16/2019 for $3,625.20?

    From the answer: Hello,   This is a public user community board.... No one here has access to your account or can discuss billing issues pertaining to your account.

  • Payment Processing

    From the answer: Hi there, .... I'd be glad to help guide you to the right support who can check this further for you.... To check why the transactions weren't processed immediately, it would be best to get in touch with our Merchant Services Support Team .

  • I run a payment with the GoPayment app it will time out or act like it doesn't go through. then i receive email that it processed. is there a way for me to fix this issue

    From the answer: Thank you for posting here in the Community,  heather .... Let me route you to our Product Support Team who can help you check your account.

  • card reader for desktop

    From the answer: Hello, .... Thank you for visiting the Community.... I can help provide some information about a card reader that works well with Quickbooks Desktop.

  • When trying sign in on my iPhone, I get an alert "Sign in failed. To keep using GoPayment, please upgrade to the latest version." How to upgrade as instructed?

    From the answer: Thank you for posting,  nancy .... I can help you upgrade your GoPayment app to the latest version.... You can update the app in four easy steps from your iPhone.

  • monthly statement

    From the answer: Hello there, accounting8209.... Welcome to the Community.... I'd be glad to lend a hand with getting a monthly statement.

  • Reject Fee

    From the answer: Great to see you here, ,   Thanks for posting in the Community.... I want to make sure you get the answers you need with your Merchant Services fees.

  • GoPayment Transaction cancellations but charged

    From the answer: Hello there,  BNM .... Thanks for letting us know about this.... Since I want to make sure you are routed to the right support that can help you with GoPayment transaction cancellations, I suggest you reach out to our  QuickBooks Merchant Support Team .

  • Notification of ACH payment

    From the answer: Thanks for joining the Community, .... I'd be glad to help determine why you're unable to receive notification of ACH payments.

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