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  • I have an employee that qualifies for SSP but the start date of her sick leave was in last weeks payroll - is there any way to go back and put the correct start date?

    From the answer: Hi there, becca3.... I know a way on how you can go back to your employee's paycheck and enter a correct date for the SSP and I'd be happy to share it with you.

  • Why is it that accounts receivable is not appearing in the balance sheet report (changed from cash to accrual method of accounting)?

    From the answer: I've got your back with this balance sheet concern, .... Changing the accounting method of your Balance Sheet won't affect the appearance of your accounts receivable transactions, as it will both show your income and expenses.

  • Keeping a running customer balance

    From the answer: Hi there, alpha-aviators.... We can record the payment using the deposit or retainer process.... This will allow you to take out the payment from the deposited money once you create the invoices.

  • Pay with products

    From the answer: You may visit this reference:

  • Reconciliation discrepancies report technical error

    From the answer: Hi   KH , Thanks for the screenshot.... The difference of your reconciled total amount and beginning balance is caused by an edited or deleted reconciled transaction.

  • Progress invoice after migration to QB online simple start

    From the answer: There are two ways to adjust your estimate, dawnjohnson.... You can create a non-inventory item, and add it to the estimate with a negative number.

  • Credit card credit

    From the answer: It's my pleasure to help you today,  MN .... I'm here to guide you through the entire process of creating credit card credit in QuickBooks Online (QBO).

  • Contact Payments Support

    From the answer: In addition to the contact methods above, we also offer social media support for payments.... See more here:

  • How do I receive a check from a vendor without an invoice, it was an unexpected credit.

    From the answer: Hi kbthornton,   You can either record the check as a deposit or a vendor credit.... Let me show you the steps.

  • Tricky Sales Tax/Accounts Receivable Problem

    From the answer: Glad to hear from you again, @chabutna .... I can see the inconvenience of this process has caused you.... However, you've got me here to provide some information in settling your sales tax in QuickBooks Online.

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