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  • Notice of Discrepancy

    Overview You received a notice of discrepancy from your payroll tax agency regarding an overpayment,...

  • W-2 print test to check and adjust preprinted forms alignment

    The print test will help you in making sure that the text on your W-2 form will align correctly with the...

  • Handle an e-payment that has been rejected by the agency

    Problem The e-payment you have submitted in QuickBooks Desktop has been rejected by the agency. Assumptions...

  • Error 15241

    Problem You receive error 15241: The payroll update did not complete successfully. This error can occur if...

  • 12000 series of connectivity error codes

    Problem The 12000 series of Windows Internet connectivity errors are reported from the Microsoft Win32...

  • My Account: Sign-in help

    My Account page is a quick and easy way for you to manage all of the important details about your company's...

  • Change bank account for e-payment of tax liabilities 

    Learn how to change the bank account where your e-payments for payroll taxes are withdrawn. You can easily...

  • Error 15215

    Problem When downloading payroll updates, you receive the following error message: Error 15215: Unable to...

  • View and print past Payroll Confirmation reports

    If you have an active QuickBooks Desktop Payroll Assisted subscription or Direct Deposit service and have...

  • E-pay 940 and 941/944 tax forms

    Learn how to electronically file and pay 940, 941/944 forms in QuickBooks Desktop. You can electronically...

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