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  • can we cancel our go payment account?

    From the answer: Hi cm,  It's sad to see you go, but let me help you cancel your Go Payment account.... You need to submit a written cancellation request.

  • How to text receipt.

    From the answer: Thank you for reaching out,  shawn .... I can provide you the steps on how to send the receipts to your customers through text.

  • how do i change or set a custom transaction number none of my apps are working it always says transaction failed and set a custom transaction number in quickbooks?

    From the answer: Hello there,  allseasonssprink , You can customize your transaction number in QuickBooks by pulling up your account through the web.

  • Changing bank accounts

    From the answer: Hi, .... I'm here to guide you to the right support so you can get the help you need with changing bank accounts in Merchant Service.

  • QuickBooks GoPayment Update

    QuickBooks GoPayment Update Placeholder. More info coming soon.

  • Not able to process eCheck payment due to earlier charge back

    From the answer: I'm here to guide you to the right support, Jalpa.... With regards to your concern, I'd suggest reaching out to our Merchant Service Team in processing the payment.

  • Credit card issue

    From the answer: Glad to have you here, .... I'm here to help you get past the error that you received when running credit card in QuickBooks Online so you can get back on track.

  • Can I set up 2 business accounts for one reader? How?

    From the answer: Hello there,  ginala , You can use the same card reader for two separate Merchant accounts or two different businesses.

  • Receiving online payments

    From the answer: Welcome and thanks for dropping by the Community, .... I checked if there's an ongoing issue about the payees' name not coming in, but there isn't currently one.

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