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  • Is Quickbooks Online down right now?

    From the answer: Same here...  Looks like Intuit decided to crash / upgrade during business hours.... Here in the US it is 10:00 , since before 8am it has been down....

  • How do I record a refund to a customer?

    From the answer: You may give a refund or a credit to a customer by: clicking the customer tab The more drop down, then select Refund or Credit Select Refund fro the first question: "Are you giving a refund or credit?"

  • Products / Services

    From the answer: o change which account a  Product/Service  item is associated with on the  Chart of Accounts : Choose  Customers  and then  Products and Services List.

  • how do I lock the month so that noone will post in that month. It is not our year end.

    From the answer: Hi Edwards, Go to the Edit menu and click Preferences.... In the Preferences window, click Accounting in the list on the left.

  • Adding credit card error

    I am having trouble entering my credit card information for a new subscription...it keeps telling me...

  • How BC (PST+GST) company should properly handle US software purchases (Expenses) where no sales tax was charged?

    From the answer: Let me guide you on how to handle this in QuickBooks, Drew.... You have the option to use tax exempt when you record these items in QuickBooks.

  • How do I match up items in the "Vendor Open Balance"? Using Quickbooks Pro 2013

    From the answer: What are you trying to "match up?... Examples: I put in Bills = something I owe for now, but won't pay until later.

  • CIBC CreditCard QBO export/import not a valid webconnect file.

    From the answer: After an hour's worth of work, I can answer my own question: For CIBC credit card QBO exports the headers are now different than they were a year or so ago.

  • moving QB to a new computer

    From the answer: You need to go to File in the tools of your Home Page of your old QB and Back Up onto a removable memory stick/device.

  • Need help entering GST on Customs

    From the answer: I just did this.... I entered the cost of the item as 0 and put in that it has GST included.... Then the box where is says 5% GST on 0.00 I entered the amount of GST that I had paid.

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