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  • Superannuation and leave loading

    From the answer: Hi there,  iplaytherapy .... You can get in touch with the KeyPay Email Support Team.... They'll be able to guide you on how to remove or stop super from being added to your Leave Loading.

  • I can't see the button "prepare gst" to lodge to the ATO

    From the answer: Hi there,  account .... Just a heads up, situations like this can also occur when the wrong frequency was entered when the GST was set up.

  • Bank Feeds stop from Paypal

    From the answer: Hello there,  jlandry , Here are some possible reasons why PayPal stopped sending bank feeds and let me you provide some steps how to fix it.

  • Can not attach logo to invoice

    From the answer: You need to consider certain things in order to upload your logo successfully, Colin.... Please ensure to meet all the requirements when uploading it on the invoice.

  • creating customer price lists

    From the answer: Hello Ocean Distributors,   For now, QuickBooks Online doesn't have an option to set up price rule for customers.

  • Why can't we lodge an IAS prior to the end of the period?

    From the answer: Thanks for sharing on-point details about your IAS lodging concern,  georgia .... QuickBooks Online (QBO) is currently designed to prevent lodgment of tax returns, including IAS, before the actual end of the period.

  • How to search for an amount in the Banking "for Review" tab . I am on a Mac computer

    From the answer: It’s great to see you here in the Community,  vineyandson .... This time, there is no built-in facility to search in the For Review tab.

  • How do I prepare BAS when last date is several quarters ago?

    From the answer: Hello  sandrad43 , I’m here to help you prepare and lodge your BAS in QuickBooks Online (QBO).... To be able to prepare BAS, you’ll have to record transactions in QBO with tax codes for the period you want to lodge BAS.

  • Why can't I change my Customers Opening Balance

    From the answer: Thanks for taking the time to post here in the Community,  user25147 .... I’ll help share some steps so you’ll be able to update the customer’s opening balance.

  • can you fix the error recorded in my november 2018 ias where the payg figure should be 5880 but i incorrectly also entered 5880 in the t7 income tax box?

    From the answer: Hello there,  nesskesby , I want to ensure you're able to fix your November 2018 IAS figure by redirecting you to our  QuickBooks Online Care Team .

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