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  • How to handle a recurring transaction that did not run

    Occasionally, you may notice that one or more of your recurring transactions were not created. To fix this...

  • Update your credit card information

    Learn how to update your credit card for your QuickBooks Online subscription. Updating your credit card...

  • Explore your file

    After you open the fixed company file, run reports in both the fixed and old file and compare the...

  • How to create an Intuit account

    An Intuit account lets you easily manage and access any Intuit products connected to your email address,...

  • Make sure you receive important email messages from Intuit

    If your email account isn't receiving messages from Intuit's do_not_reply email address, you can add it to...

  • What’s the Undeposited Funds account?

    Learn about the Undeposited Funds account and how to combine multiple payments together in QuickBooks. When...

  • Download your file

    Your file is now fixed and ready to be downloaded! Go to File Exchange. Sign in with your Case Number,...

  • How to unreconcile a transaction or undo a reconciliation

    Before you decide to unreconcile previously-reconciled transactions, or undo an entire reconciliation,...

  • Recognise and report suspicious emails (Phishing)

    Phishing, spam, spoof, or hoax emails are a huge problem today. The best protection against these security...

  • How to submit an email change request

    In most cases, you can change your email address within QuickBooks Online. If you're unable to log into...

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