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  • Need help entering GST on Customs

    From the answer: I just did this.... I entered the cost of the item as 0 and put in that it has GST included.... Then the box where is says 5% GST on 0.00 I entered the amount of GST that I had paid.

  • How do I delete a GST/HST report?

    From the answer: Hi, Brenda.... Unfortunately, you can't delete or change a GST/HST return in QBO.... What I would suggest is first reversing the journal entry QuickBooks created when you prepared the return.

  • reclassifying transaction account numbers

    From the answer: Hi James Since you are a CPA - you may want to get the QBOA (for accountant's) version which you can do this in - it is called reclassify transactions.

  • Bank Account Error 185: We could not update this account. When trying to update my transactions from Emirates NBD in Dubai UAE

    From the answer: Hi Faisal, Good day !... i'm here to help :) We are sorry that this happen to you and we are here to help.

  • How do I record a refund to a customer?

    From the answer: You may give a refund or a credit to a customer by: clicking the customer tab The more drop down, then select Refund or Credit Select Refund fro the first question: "Are you giving a refund or credit?"

  • Trying to change office address and continually receiving error message "The following error has occurred: We've encountered an error in payroll service". Please advise

    From the answer: Hi caroline, Good day !... i'm here to help :) Please help me to try to clear cache ( https://kb.iu.edu/d/ahic ) and ry with other browser, if the issue remain, please contact out support agent at the link below and we will reply to you as soon as possib

  • Entering opening balances for debtors

    From the answer: You must be looking at the QuickBooks desktop versions.... In QBO, there is no way to enter opening balance for A/R (or debtors) anywhere.

  • Is Quickbooks Online down right now?

    From the answer: Same here...  Looks like Intuit decided to crash / upgrade during business hours.... Here in the US it is 10:00 , since before 8am it has been down....

  • How do I allow access for my accountant?

    From the answer: Hi PaulH When you go to Manage  Users > Invite accountant - you will be asked to provide your accountant's name and email address.

  • Customize Reconcile Screen

    From the answer: You can not, intuit did not allow for customizing the recon screen gear>Your company>feedback to suggest an improvement or report a bug to the developers

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