Payroll - P60's contain blank fields rather than 0

AnthonyUK · ‎April 02, 2019

Hi

I have recently printed my P60's and unfortunately I have noticed that 6 of the fields have been left blank when they should include a 0 (zero).

Total for year tax deducted field

Statutory Maternity/Paternity/Shared Paternity and Adoption Pay fields

Student Loan Deductions field

Whilst I know no payment has been made there should be a 0 entered to ensure the forms can not be changed/tampered with in anyway. My previous payroll software automatically entered a 0 when no payment was made and incidentally a 0 has been entered into the "tax deducted in this employment" so why not the other fields? have I set something up incorrectly - can anyone assist please?

Thanks

AnitaP

TaliaI · ‎April 02, 2019

Hello Anita,

Are you using QuickBooks Payroll or PaySuite?

Thanks,

Talia

AnthonyUK · ‎April 02, 2019

Quickbooks Payroll - the add on that comes with Quickbooks online Essentials.

TaliaI · ‎April 02, 2019

Hello Anita,

Do you have access to Facebook or Twitter? If so, could you please send us a PM with your email address and a screenshot of your P60 so we can look into this further for you?

Thanks,

Talia

AnthonyUK · ‎April 02, 2019

No sorry - I do not have either twitter or facebook . Unusual I know!

TaliaI · ‎April 02, 2019

Hello Anita,

In that case you will need to contact our support line - they have tools like screenshare so they can view your P60 and look around your account to see what is causing this. You can reach them through

0808 234 5337

Thanks,

Talia

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Payroll - P60's contain blank fields rather than 0