I keep getting PS077 & Error 15227

I am trying to process payroll tax forms. I get a warning stating that I need to get the latest payroll update. I have already updated, but I continue to get message.


3 people found this helpful

Hi sssofga!

Good day.☺

I believe we still have payroll problems pending on the QuickBooks update itself reason why we receive those errors. What we can do is to manually reset the QuickBooks update to make sure that all features will be included then we can update again Payroll to check if the error will still show after.☺ Here are steps for you:

Manual update for QuickBooks:

  • Go to Help menu at the top.
  • Select Update QuickBooks.
  • On Options tab, click on Mark All then go to Update now tab.
  • On Update now tab, click on reset update (to mark the checkbox) then click Get updates.

     **If you receive server not responding error, that's okay as long as the green light is still blinking.

Manual update for Payroll:

  • Open file and go to Employees menu at the top.
  • Select Get Payroll updates.
  • Make sure that "download entire payroll updates" is selected.
  • Click on Update button and it will proceed in updating payroll.
Let us know the result. thanks!☺
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