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Why is QB 2014 Pro Crashing on Windows 8

I recently upgraded to 2014 Pro. I have a new lap top that's running Windows 8. Everything was working fine until last week when Quickbooks just crashes on me without an error message. After the 4th time this occurred, I called the great support people for a service I was paying for. After 2 days and over 5 hours on the phone with me, I get told it's a Windows problem and to call Microsoft about it?!?!?!? They claimed I had "errors" in Windows that interfere with QB's functionality. I ran a scan, found the errors, used a repair tool and received a clean bill of Windows health twice for my computer. Feeling accomplished, I open QB and what happens? IT STILL CRASHES!!!!

Does anyone else have any clue what the problem is, because the 8 support people I spoke to clearly do not.
  • Did you upgrade to Windows 8.1?
  • No, I have not yet.
  • Did you reinstall or repair the Installation? (I played with a Win8 Installation but didn't feel committed enough to retrain the homestead, so I'm running Win7.)  Which Anti-virus is running?
  • I repaired the installation and validated that there were no further errors or missing components.  I'm trying to avoid rebooting my entire computer and reinstalling Windows.  I use Avast for anti-virus.  I've disabled the software and put QB on a safe list without any change.
  • Normally QuickBooks launches the last company file that was open. There may be an issue with the data file that causes the application to crash.
    Check the tools available on this page: http://support.quickbooks.intuit.com/Support/Articles/INF23986
    If that gets to working, AVAST may need more folders listed than those in the KB http://support.quickbooks.intuit.com/support/articles/HOW12825
    Seems like the QuickBooks installation in Win8 is different and you may need to include some of the folders in the user accounts.. when you get back to running Avast.
    I still run Microsoft Security Essentials....
  • Thank you for the suggestions.  I ran the file doctor and there was no problem with my company file.  I then ran the component repair tool and restarted my computer.  It still seems to crash without an error message.

    I installed QB on my home computer that's also running Windows 8 and it worked without any problems.  I also use Avast anti-virus on that computer as well.
  • I've got the same problem only I'm running a virgin Win8.1 on a RAID array with QuickBooks 2014 Pro and it's data files running off of a separate SSD HDD.  I setup this because I found out that QB does not function well in a RAID environment.  So I started all over and placed QB on a separate internal SSD HDD.  Still get crashes when I am attempting to perform an 'ending' task like Save, Email, Print, Create Invoice from Estimate, you know the regular day to day work stuff.   Save often, Love not!
"I'm trying to avoid rebooting my entire computer and reinstalling Windows."
I think you may be at your own worst case scenario...
  • yup.  that's what today's fun will be all about.  Thanks again though.
I was having a similar issue and came across this Intuit quickbooks support page. 


My problem was resolved by just doing Solution 3: Renaming the QBWUSER.INI file.

Hope this helps you as well.

    Yesterday my computer automatically upgraded to Windows 8.1 (from 8, which came with my new computer purchased in February of this year).  After months of being able to put off the upgrade by clicking "remind me later,"  this time it did so when I turned on the computer in the morning.  No choice.  Afterwards, QB Pro 2014 was SLOW - sometimes not even opening.  I cannot describe just how slow it was, I shut it down via Task Manager many, many times.  I even tried two QB reinstallations with the same result each time.  

    Then my brain kicked into gear.  I use a desktop icon to open QB.  I looked at the shortcut exe file location, and saw another exe file listed above it (not immediately above it, but a few files above).  I double clicked on the other exe file...QB perfectly opened like before.  I then deleted my shortcut and the original exe file, and made a new shortcut with the new/other exe file.  Well, that didn't work - QB wouldn't open and wanted me to run some type of repair.  So from the Trash Can I restored the original shortcut exe file.  Now, once again, QB is perfectly working!   I kept my shortcut using the second exe file.

    The original shortcut exe file was QBW32Pro; I'm now using the exe file named QBW32.

    Mind you that was only about 30 minutes ago.  If anything changes over the next few days, I'll repost here.  

    If anyone has insight on why this works, please let me know.  Good luck!

    • For the choir?.... If you have to perform a reinstall, not only should you run the Uninstall, but then delete all folders related to the applications installation (but not your QB data files.) BUT because this can lead to a user deleting files that need to be saved, reinstalling to an entirely new location may be a better option. (or delete after having a good backup from which those files/folders an easily be restored from.)

      QBW32Pro.exe (or QBW32PremierAccountant.exe) vs QBW32.exe : I think that there is no different in the end. Regardless of which I use the running process indicated in the TaskManager is QBW32.EXE. This leads me to believe QBW32Pro.exe is only to try and ensure specific dll or ini are qued to be loaded, but the QBW32.EXE will still load them. Also, you may notice that the QBW32.EXE is larger than the QBW32Pro.EXE

      In addition, whenever I set up users in a Citrix environment, I had their file launch with QBW32.EXE, even though they were effectively running our QBW32PremierAccountant.exe....)
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