Why is QB 2014 Pro Crashing on Windows 8

I recently upgraded to 2014 Pro. I have a new lap top that's running Windows 8. Everything was working fine until last week when Quickbooks just crashes on me without an error message. After the 4th time this occurred, I called the great support people for a service I was paying for. After 2 days and over 5 hours on the phone with me, I get told it's a Windows problem and to call Microsoft about it?!?!?!? They claimed I had "errors" in Windows that interfere with QB's functionality. I ran a scan, found the errors, used a repair tool and received a clean bill of Windows health twice for my computer. Feeling accomplished, I open QB and what happens? IT STILL CRASHES!!!!

Does anyone else have any clue what the problem is, because the 8 support people I spoke to clearly do not.

Answer

Yesterday my computer automatically upgraded to Windows 8.1 (from 8, which came with my new computer purchased in February of this year).  After months of being able to put off the upgrade by clicking "remind me later,"  this time it did so when I turned on the computer in the morning.  No choice.  Afterwards, QB Pro 2014 was SLOW - sometimes not even opening.  I cannot describe just how slow it was, I shut it down via Task Manager many, many times.  I even tried two QB reinstallations with the same result each time.  


Then my brain kicked into gear.  I use a desktop icon to open QB.  I looked at the shortcut exe file location, and saw another exe file listed above it (not immediately above it, but a few files above).  I double clicked on the other exe file...QB perfectly opened like before.  I then deleted my shortcut and the original exe file, and made a new shortcut with the new/other exe file.  Well, that didn't work - QB wouldn't open and wanted me to run some type of repair.  So from the Trash Can I restored the original shortcut exe file.  Now, once again, QB is perfectly working!   I kept my shortcut using the second exe file.


The original shortcut exe file was QBW32Pro; I'm now using the exe file named QBW32.


Mind you that was only about 30 minutes ago.  If anything changes over the next few days, I'll repost here.  


If anyone has insight on why this works, please let me know.  Good luck!

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