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Hello PaulBGeo,
An overpayment or unapplied credit will cause a negative amount on your A/R Aging report. You'll want to apply the credit to the incoming invoices to get this removed. Let me guide you through how.
- Click Reports.
- Click Accountant & Taxes. Click Transaction Detail by Account.
- Correct the Dates. Then, change the Total By drop-down to Customer.
- Click Refresh. Then, scroll down to bottom of the report.
- Under the No name section, locate the credit or transaction and apply it to your invoice.
Please see attached screenshot.
Once done, compare your reports again.
You can refer to this handy article for more information about: AR balance on the Chart of Accounts does not match AR balance on reports.
Feel free to visit our page for tips and articles of your future tasks: Manage customers and income.
Please leave a comment anytime if you have additional questions.
