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How do we apply a payment for a customer that short pays their account with a debit memo that is not in our system. We will only issue a credit memo when we have verified that there is a a defective part that has been returned. How do we apply the payment? Payment example of $100.00, Invoice 1 $50.00, Invoice 2 $75.00 Debit memo $25.00. How do we account for this debit memo for future tracking purposes?
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The choice is to accept the debit memo, or not, it seems as if you are accepting it as valid.
In that case, create a customer credit memo for the $25, then in receive payments apply the CM to the invoice and receive the amount paid.
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