Let me help you logged into your account, @andnic57.
To ensure accurate and timely resolution, what specific function or information are you having a problem with? Were you prompted with an error?
In the meantime, let’s perform the troubleshooting steps below to isolate your concern:
- Access your QuickBooks Online account using an incognito or private browser:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: Press CTRL + Shift + P
- Safari: press Command + Shift + N
- Your web browsers stores information and history that may affect its performance. If you’re able to navigate around QuickBooks, you may want to clear the cache of your regular web browsers.
- If the issue persists, you log in to your account using a different web browser.
For more detailed steps, you can check this article: Why can't I get to the QuickBooks Online sign-in page?
Also, you can visit these articles to learn more about fixing unexpected browser-related behaviours:
Always feel free to visit us here in the Community if you have other questions. I'm always here to help.
