how to change print layout on z-report? I normally print the z-report to my star printer but for some reason the report is now set up for standard printer, waste of paper

I recently moved my software to a new computer and now the layout of my Z-store report is set up to a standard printer.  I have always printed to the star printer.  When it sends the report to the star printer the report is over 3' long and 80% of it is blank paper.  I need to change this layout to the 40 column printer layout and can't find a way to do that.

Answer

Hello there, sickelshof

It could be the Star printer isn’t installed on your new computer. This might be the reason the Z-store report prints on a standard printer.

To help fix this, let’s first install your Star printer so you can change the print layout on the report. Here’s how:

  1. Go to the File Menu at the top.
  2. Select Hardware Setup Wizard.
  3. Find Star printer and choose it from the list.
  4. Click Next.
  5. Follow the on-screen instructions to connect, setup, and test the hardware.

For the printer to work, POS must recognize the USB port it's assigned to. To test it:

  1. Go to the Window Start menu, and then select Control Panel.
  2. Choose Devices and Printers.
  3. Right-click Star printer and choose Printer Properties.
  4. Click the Ports tab.
  5. From the port list, select the checkbox for the first USB port you see.
  6. Select the General tab and then click Print Test Page.
  7. Go to the File menu in POS.
  8. Select Preferences, then choose Workstation.
  9. Choose Documents and Printers .
  10. Make sure you have the Star selected as the default printer, then click OK.

To learn more about this process, such as installing compatible hardware drivers, you can go through this article: https://community.intuit.com/articles/1760263.

Once done, you can print the report with the correct format, sickelshof

I’ll be right here to help if there’s anything else you need. Have a great day.

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