Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello pooja-mehra,
Though cache can boost speed-up background processes, it can also cause unexpected issues when piled up on your browser. Hence, your team was unable to run payroll for your client.
You can usually fix this by refresh the page. You can press F5 on your keyboard.
If the same thing happens, we can do browser troubleshooting steps to get rid of any cache-related issues.
If you encounter a specific error message, please let us know. We'll get you to the bottom of this and fix it.
Hi James,
Thanks for your reply. But when she try doing payrun for our client from team login, it asks for a login to quickbooks.
Thanks for the additional details, pooja-mehra.
When you're doing a pay run for your client, the system shouldn't ask to log in again. I'd recommend reporting this unusual behaviour to our Customer Care Team. They can pull up your account and further investigate it.
Keep us in the loop if you need anything else.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.