Connect bank account Something unexpected happened and we couldn't connect to your bank. Try again in a few hours. (101) Is QuickBooks problem or HSBC problem?

Answer

We can perform a few troubleshooting steps to get you connected with your bank, pchoice.

Let's start checking your bank's website to see if there are alerts or maintenance which could affect their online banking service. then, make sure you address the notification messages.

If there's no problem on their end, you can manually update your bank account. This helps us to refresh the connection between QuickBooks Online (QBO) and your bank account.

Here's how:

  1. Go to Banking in your Dashboard.
  2. Choose Banking.
  3. Click Update.

If the same thing happens, I'd suggest reaching out to our Customer Support Team to investigate this banking error.

Here's how:

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter banking error 108 in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start an email to connect with us.

In the meantime, you can manually upload your bank transactions into QBO. 

We have a link where you can find articles on how to manage your Online banking: https://community.intuit.com/browse/quickbooks-online-za-en-banking.

Just leave a comment below if you need anything else with connecting your bank account. I'm here to help.

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IntuitRC , Community Support Specialist
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