Could please help me with one year trial balance accessibility?

whenever i search for one year trail balance it came up with six month trial balance.

Answer

We can perform some troubleshooting steps to get the Trial Balance report working, ahmed.ceder.

You can set the Report period to Since 365 Days Ago or Custom option to run the report in one year period. You can also try other reports to be thorough.

If the same thing happens, you can try logging into your account using a private or Incognito window to see if this a browser issue or not.

Here’s how: 

  • For Chrome, press Ctrl+Shift+N
  • For Internet Explorer or Firefox, press Ctrl+Shift+P
  • For Safari, hold down Command+Shift+N
If you can run a one year report, clear your browser's cache to remove the temporary Internet files. You can also use a different supported browser.

If the problem, I'd suggest contacting our Customer Support Team. They'll further investigate what's causing this issue.

Here's how to reach them:
  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter running report in the What can we help you with? field.
  4. Click Let's talk.
  5. Click Start an email to connect with them.

We have a link here where you can find articles about managing your reports in QuickBooks Online (QBO): https://community.intuit.com/browse/quickbooks-online-intl-reports.

Please visit us again if you need anything else in QBO. I'm here to help.

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IntuitRC , Community Support Specialist
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