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user53108
Level 1

I have 4 entries showing as a deposit instead of a receipt on an invoice. How can I fix this after bank rec and BAS is already done.

When I attempt to follow the process in the HELP, I get a message saying that this may impact on my BAS and that the payment may carry forward. I don't want to end up double paying BAS.
1 Comment 1
Kristine Mae
Moderator

I have 4 entries showing as a deposit instead of a receipt on an invoice. How can I fix this after bank rec and BAS is already done.

I'm here to help you with your reconciliation and BAS, User53108.

 

First, you'll have to unfile the return. This will help you make some changes. To do this, you'll have to reach out to our customer care support. An agent has the appropriate tool to unfile the return. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter a brief detail about your concern, then click Let's talk
  4. Select either Start messaging or Get a callback

Next, you'll have to manually unreconcile the transactions.

 

Lastly, you can delete the deposits, then record the invoice payment correctly. 

 

Reach out back to us if you have more questions. We'd be happy to address them.