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info371
Level 1

Why has my CIS deduction on original invoice now disappeared after printing and sending to customer?

 
1 REPLY 1
Kristine Mae
Moderator

Why has my CIS deduction on original invoice now disappeared after printing and sending to customer?

There is an on-going investigation, info.

 

Some users, like you, are experiencing this kind of issue. For now, our engineers are working diligently to get a permanent fix.

 

While they're still working on it, I suggest reaching out to our customer care support so you'll get added to the list of affected users. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter a brief detail about your concern, then click Let's talk.
  4. Click Start messaging.

The chat line will be open from Mondays to Fridays from 8:00 am to 8:00 pm BST. 

 

If you have other concerns, please don't hesitate to pop a comment below. 

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