We have a number of users who are getting an error when running payroll, dean11.
Our engineers have already opened an investigation to check what's causing the issue. Please contact Payroll Department for them to add you to our notification list. Email updates will be sent as soon as the issue is resolved. Here's how:
- Look for the Help menu in the upper-right hand corner of QBO and click on it.
- Indicate that you're getting an error when running payroll, then click Let's talk.
- Select Get a callback to reach out to one of our phone agents or Start Messaging for chat support.
You can also visit this link and scroll-down to QuickBooks Online or QuickBooks Payroll for real time updates: http://status.quickbooks.intuit.com/.
Visit us again if you have other questions.