How can I request a call back

I need assistance with managing user account access. My mobile number is [removed]

Answer

I can help you manage and add different types of users in your QuickBooks Online account, j.louie.

These are the user types and permissions in QuickBooks Online:

  • Master admin
  • Company admin
  • Accountant/Accounting firms
  • Standard user
  • Reports only
  • Time tracking only
  • Take Payments only

To know more about each user and permission and on how to set it up, here's an article to learn about user types and permissions in QuickBooks Online.

You can add a new user by sending an email invitation. The time they receive it, they must accept the invitation and follow the instructions in the email. See this Add, delete, or change user access article for detailed guidance. 

However, if you want to talk to one of our support, you can arrange a callback from them by going to the Help icon at the top right of your QBO account. From here, you’ll see a Contact us button where you can set a callback.

Here are the steps:

  1. First, go to the Help icon to connect to a live support agent. 
  2. Click on Contact Us button to provide some details about this concern.
  3. After adding some insight, tick on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

Please leave a comment if you have any other issues or concerns. I'm more than willing to help. Have a good one!

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IntuitMaryJoy , Community Support Specialist
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