Hello,
Thanks for joining the QuickBooks community. I'll gladly assist you with this. QuickBooks Online Standard Payroll offers great features including custom pay options and free direct deposit. The $2/employee/month fee is only charged for the employees who were paid during that month. This fee does not apply to terminated employees and employees without pay for that month period.
If you wish to discuss your payroll billing charges, call our phone support team at 1-855-253-1536. A specialist will verify your account and take a closer look. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.
Let me know if you have any other questions.
