Why are you charging my credit card for a renewal after I cancelled the service and you sent me both a cancellation confirmation and a subsequent reminder by email?

Can I download all information that will be lost before the cancellation takes place?

Answer

I personally know that every penny counts when running a business, toolgrinder

Here in QuickBooks, we want to make sure you're only paying for the services you need.

Let’s sign into the Customer Account Management Portal Site (CAMPS) so you can check where the charge is coming from. Also, you can review if you have other subscription aside from your payroll service. Let me guide you through the steps.

  1. Go to https://camps.intuit.com.
  2. Sign in using your Intuit account information.
  3. Choose the tile for QuickBooks Desktop.
  4. Go to the Products & Services section. You can check all your registered apps and application.

For your second question, you can also print charges billed to your account in CAMPS. Please take note that you can only see transactions from the last 2 years. Here’s how:

  1. Select View your transaction history.
  2. Set a date range of transactions from the Time Period drop-down.
  3. Choose Print this page to print the transaction list.
  4. Click Back to my Account to go back to your CAMPS dashboard.

Once confirmed that the payroll service was already cancelled, I suggest reaching out to our Customer Care Team. From there, they can confirm why you're still being charged. Also, this will ensure you won’t be billed moving forward.

Here's how to reach out to them:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Select your payroll version.
  3. Choose Account.
  4. Click Chat with us.

I'm adding this article to help you manage your account, contact info, users, and billing details for your Desktop product and payroll service: CAMPS.

Please let me know if you need anything else. I'll gladly help.

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IntuitRaymondJay , Community Support Specialist
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