Home page says to reactive. My account says it is active. Can only update my card through accessing my account outside of Qb. Can't get payroll to work.

my subscription says it needs to be reactivated, but my account says the payroll is active.  I have updated the card thinking that might be it, but it won't update/save the info in the QB, I have to access my account outside of QB and even updating the card, the account still says active, but when I go to process payroll, it says I have to reactivate my payroll.  when I try to do that, it says I need to update the credit card...which I already did and thus round and round in a circle I go. 

Answer

Running payroll is important to any businesses, accounting.

In your case, we'll have to check your payroll account and verify if it's already reactivated. I suggest reaching out to our payroll department for an agent to check it out for you. Here's how:

  1. Click Help inside QuickBooks.
  2. Select QuickBooks Desktop Help.
  3. In the Have a Question? window, click Contact us.
  4. Enter a brief detail about your concern, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

To learn more about renewing your subscription, please check this article: Update or renew your subscription.

Feel free to post anytime in the Community if you have other concerns. 

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IntuitKristine , Community Support Specialist
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