How do I reach customer service via phone?


We're doing our best to make your support experience awesome so you can get the help that you need, cchristati.

Can you provide us more details about your concern?  I'll do everything in my power to answer your concern as soon as possible. 

At this time, the available support for QuickBooks Self-Employed is through chat and email. For chat, the wait time is about 5 minutes. For email support, they'll send a response in about 2 hours or less. 

To reach them directly, you can go to the Assistant button at the top right. Then, type in the search bar talk to human.

Check this article on how to contact QuickBooks Self-Employed Support for more information. 

Keep me posted on how it goes and any other concerns by leaving a comment below. Take care and have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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