Worst customer service experience and no one gives me a straight answer where do I file a complain.

Need to file a complain regarding the poor handling of a situation I had when my account was put on hold. I am unable to run payroll and this has been just a very frustrating journey. I have been on calls with customer service almost every day for past 10 days on average 2 hours each and they don't seem to have a proper resolution. They seem to keep putting me on hold and trying to find answers and not clear direction on when and how an issue will be resolved. They don't respect the time as a small business owner you need to stay on phone trying to get this resolved instead of doing your business. I would never recommend this solution or company and am looking a way how to file an official complain.


Hi Vyas,

I know that your past interactions with our support team are less than ideal. But I want you to know that I'll make sure to send a feedback about your experience so this will be taken care off.

However, you will usually receive an email whenever your payroll account is put on hold. The email contains directions and procedures for compliance. 

In the meantime, I suggest contacting our support team so they can pull up your account in a secure environment. They can also check what's the next step to make your payroll working again.

Here how to reach them:

  1. Go to this link https://help.quickbooks.intuit.com/en/contact.
  2. Select a topic.
  3. Click Send Email.

I can see you're only few steps away to run your payroll.

Let me know how it goes. Leave a comment and I'll make sure to get back to you.

Was this answer helpful? Yes No
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.