Worst customer service experience and no one gives me a straight answer where do I file a complain.

Need to file a complain regarding the poor handling of a situation I had when my account was put on hold. I am unable to run payroll and this has been just a very frustrating journey. I have been on calls with customer service almost every day for past 10 days on average 2 hours each and they don't seem to have a proper resolution. They seem to keep putting me on hold and trying to find answers and not clear direction on when and how an issue will be resolved. They don't respect the time as a small business owner you need to stay on phone trying to get this resolved instead of doing your business. I would never recommend this solution or company and am looking a way how to file an official complain.

Answer

Hi Vyas,

I know that your past interactions with our support team are less than ideal. But I want you to know that I'll make sure to send a feedback about your experience so this will be taken care off.

However, you will usually receive an email whenever your payroll account is put on hold. The email contains directions and procedures for compliance. 

In the meantime, I suggest contacting our support team so they can pull up your account in a secure environment. They can also check what's the next step to make your payroll working again.

Here how to reach them:

  1. Go to this link https://help.quickbooks.intuit.com/en/contact.
  2. Select a topic.
  3. Click Send Email.

I can see you're only few steps away to run your payroll.

Let me know how it goes. Leave a comment and I'll make sure to get back to you.

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IntuitMariaS , Community Support Specialist
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