I use Quickbooks Self Employed. I sent my first invoice to a client on July 9. It shows it's paid, but funds never made it to my bank account. What am I missing?

The invoice was paid on the day it was sent, and Quickbooks says it was paid, which I confirmed with the client. The payment still isn't in my bank account, and it's been almost 10 days. My bank account is properly connected, because Quickbooks charges that card for my monthly fee. What is going wrong?

Answer

Let's check the turnaround time when the money arrives in your bank account, Showfolk.

The payment will reach your bank account usually on the next business day (processed up to 3:00 PM PST) if it was processed through credit card. 

It will take 2-7 business days for ACH or QuickBooks bank transfer. However, you may check with your bank because for some it takes longer. 

Since it's already beyond the time span given, I suggest contacting QuickBooks Online Payments & Merchant Service Center support

Check this link to get their phone number: https://community.intuit.com/browse/payments-contact-us. They have the tools to locate the funds in a safe and secure environment. 

You can read these articles for more information: 

    Keep me posted about how the call goes and if you have other concerns about your invoice by leaving a comment below. Take care and have a wonderful day. 

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    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

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