All of my previous logs were deleted after a just upgraded my phone. How do I get them back?

Answer

Hello there, cowabungahgeoff,

Mileage logs and transactions in your QuickBooks Self-Employed account are retained even after your phone's upgrade unless they were deleted. Let's go through some troubleshooting steps to get this issue resolved.

You can start by logging out and logging back in to your account using the correct user ID associated with the account. If you're using the mobile app, please make sure the app is updated before you log back in.

If your logs are still missing, I'd suggest pulling up the mileage log report and open the list of your transactions. Let me guide you how.

  1. Go to the Reports menu.
  2. Select Mileage Log.
  3. Set the date range.
  4. Click View.

You can refer to these helpful articles below for additional troubleshooting steps in fixing your phone's mileage concerns:

Please let me know if you need further assistance in viewing your miles and transactions in your QuickBooks Self-Employed account. I'm always here to help.

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IntuitRea , Community Support Specialist
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