My paypal integration has stopped working since 7/4. No more sales imports and I cannot access "My Apps" to see the Paypal settings or to delete the app the start over.

Answer

Hello there, @racheln76,

As of the moment, we have an ongoing issue with the PayPal app not updating transactions on the Banking page. While waiting for a fix, you can download sales and manually import them to QuickBooks.

Also, if you want to receive an update regarding the issue, you can contact our QuickBooks Online Support Team so they can add your account to the investigation. 

To do so, let's log in to your PayPal app through the App Center since you're unable to access My Apps in within QBO. On the App page:

  1. Click My Apps at the top.
  2. Locate the Sync with PayPal app card.
  3. Select Settings on the Sync with PayPal app card
  4. A new tab will open.
  5. Select Run on the Manual Import section.
  6. Make sure to uncheck the Re-import previously import transactions so it will not overwrite the recently imported items.

With regards to your access in QBO, you should be able to access My Apps if you're the admin user. Otherwise, you can contact your Administrator to check your access rights. This way, you'll be able to see the PayPal settings and make the changes from there.

Should you need anything else with your PayPal app transactions, please let me know. I'm always around whenever you need assistance.

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IntuitMaryLand , Community Support Specialist
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