Quickbooks Desktop Changing Product Numbers

We use QB Desktop Enterprise 2019, and recently (started in February) we have been encountering issues with our inventory numbers.

It took us a while to notice, so the error wasn't caught until May, and we have started keeping a physical record and checking it often. 

What is happening:

QB is changing our assigned inventory names.
We had a 11040 and a C11040 - at some time between February and May/when we caught, the item named 11040 changed its name to something unrelated.

Between yesterday (15th) and today (16th), we had an item named 71104 change entirely on it's own to 91104 - this caused two entries of the same name but with different ListID's, which is the reason we caught it as we export the ListID's for external reports.
Yesterday they were normal. There are only 2 people in the building that access and make changes to inventory, one is myself and the other is our CPA, we work in the same room and never make inventory changes without it being discussed.

A similar issue happened at the beginning of July, on or before the 5th, which prompted us to print our entire O/H report to cross reference.

This has never happened or been an issue prior to February and we can't pinpoint the day it started.

Has anyone else experienced this and if so, how can we correct it?
Our database is backed-up every night and updates are always done immediately.

Answer

Hi samantha.goldie,

I appreciate your time and effort in providing more details. Your thorough explanation helps us understand why you're experiencing this issue. This usually happens if your data lists are damaged. Let's resort your item list to help restore them back to its default order. Let me guide you how.

  1. Click List on the upper menu.
  2. Select Item List.
  3. Click the Include Inactive checkbox to show inactive accounts.
  4. Click the drop-down beside Item list.
  5. Select Re-sort List.
  6. Click OK.
I've got this article for your reference in case you have any questions about QuickBooks Desktop: Help Articles.

Drop a comment if you have any other questions. I'd be happy to help.
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IntuitMariaS , Community Support Specialist
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