Hi Info337,
Thank you for reaching out on this. May I suggest connecting the PayPal App for a better user experience.
Here is an article from our community for your reference:
Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds
- https://quickbooks.intuit.com/community/Help-Articles/Differences-between-Connect-to-PayPal-app-Sync...
Please let us know if you have any questions. Thank you.