We run a preschool and did not have school the last month. We were charged for payroll services in the last week and I was wondering what the policy was on this

We run a preschool and did not have school through June. I just got a notice stating that we were billed for the last payroll period, it was a period that no payroll was paid out. I was curious if this charge can be revoked since no payroll was reported for this period.

Answer

I'd be glad to help share information about running payroll in QuickBooks Desktop (QBDT), accounting.


Though you didn't run payroll for a specific period (month) as long as you have an active payroll subscription for that period, you'll still be charge for your subscription. However, you won't be charge for the add on amount for your employee per month.

On the other hand, you can also get in touch with our Support Team to check if you're eligible for a refund. For the support's contact information, you can check it here:Contact the QuickBooks Desktop Customer Support Team.

You can also check this article for additional reference about the payroll services and features in QBDT: QuickBooks Payroll Services and Features for QuickBooks Desktop.

Feel free to add a comment below if you have any other payroll questions, I'll be right here to help you. Have a great day ahead!

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IntuitAngelyn , Community Support Specialist
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