Why would I not be able to view all pages under the expense tab? Shows I have 7 pages but First Previous Next Last are all grayed out and won't allow me to past page 1

Answer

Let's ensure you'll be able to view all your transactions under the Expenses tab, jcarter74.

To single out the cause of this unexpected behavior, you can start by viewing the pages using a private browser or another supported browser. This way, you'll be able to check if the problem is with regards to the browser you're using.

To access your account using a private browser, you can use either of these shortcut keys:

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If you're able to view all of the pages, you have to clear the cache of the browser you're using. The cache can be bogged down with older data which causes performance issues while working with QuickBooks Online (QBO). For the steps, you can check this article: How do I clear my browser cache and temporary Internet files?.

On the other hand, if the problem continues, I recommend checking this with our Support Team to investigate this further. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

Keep me posted if you have any other questions about viewing your expenses. I'm just a few clicks away to help you.


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IntuitAngelyn , Community Support Specialist
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