We are trying to process payroll and we are locked out.

we can't process our payroll


Thanks for posting here in the Community, barb

Let’s go to the Send Payroll Data window so you can process your payroll.

If this is referring to your direct deposit password, here are the possible reasons you’re locked out when trying to process payroll:

  • You have no Admin access.
  • The PIN doesn’t contain one number and one letter.
  • The PIN has special characters, such as $, %, #.

To help fix this, let’s change the PIN in the Send Payroll Data window. Here are the steps:

  1. Sign into the program as admin.
  2. Go to the Employees menu at the top. 
  3. Select Send Payroll Data.
  4. Choose Send in the Send/Receive Payroll Data window.
  5. Click Forgot your PIN? in the Payroll Service PIN window.
  6. Enter your Admin password in the Password field.
  7. Click OK.
  8. Enter a new PIN when prompted.
  9. Click Submit.

If this is a lost PIN, you’ll have to reset it by downloading the PIN request form. The PDF link is found under the Reset a lost or forgotten PIN section through this article: Change PIN for Processing Direct Deposit Payroll.

The form must be signed by either the Primary Principal or Secondary Principal. Then, indicate the company’s EIN and important documents for PIN change. Once done, you can submit it under the Send the requirements to: section through the article above. 

To get the new PIN, your company's Payroll Admin or Primary Principal needs to get in touch with our Customer Care Team.

After that, you can now create paychecks in the program.

In case you want to e-pay and e-file your payroll taxes in the future, here’s an article you can refer to: https://community.intuit.com/articles/1763072.

I’ll be right here to help if you need further assistance. Have a great day.

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IntuitRaymondJay , Community Support Specialist
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