QBSE app mileage app on iPhone is duplicating trips. My app is up to date.

Answer

Hello there, bcarter156,

You need to ensure that your iPhone's iOS is up to date and settings are enabled for mileage tracking. This is to ensure there aren't any duplicate trips recorded in QuickBooks Self-Employed.

Here are some iPhone settings that you need to set to "Always":

  • Location Services
  • Background App Refresh
  • Motion & Fitness
  • Cellular Data
  • Mobile App

For the detailed steps on how to enable the needed phone settings, kindly refer to this article: Fix Mileage Tracker for your iPhone

Once completed, you can do a test drive to check if the suggested fix above works.

If the issue persists, I'd suggest contacting our QuickBooks Self-Employed Support Team to investigate further what causes your trips to duplicate.

Please let me know if you have other mileage concerns in QuickBooks Self-Employed. I'm always here to help.

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IntuitRea , Community Support Specialist
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