I logged in this morning and all of my clients are gone.


Thanks for posting here in the Community, frank

Let’s perform some steps so you can locate your missing clients.

It could be an incorrect company file is opened. This maybe the reason all of your clients disappeared after you logged in to the company file.

First, let’s go to Documents on your computer and click the QuickBooks icon. You can also do a wildcard search by finding the QuickBooks file extension (.QB) on your PC. This is to make sure the correct file is selected. 

Then, let’s restore a file by performing the steps below:

  1. Open the software.
  2. Go to the File menu at the top.
  3. Select Open or Restore Company.
  4. To restore the Windows company file (.qbw), choose Open a company file.
  5. Click Next.
  6. Open the appropriate folder, then choose the company file.
  7. Select Open, then type in the password.
  8. To restore a backup file, see the .qbb article.
  9. Check out the .qbm article to restore a portable file.

Here’s a great article to guide you with the steps above: Restore Your File.

If you're referring the clients as customers, it's possible there's a data damage. To help fix this, you'll need to install and run the QuickBooks File Doctor. Just go to the File menu, select Utilities, and then choose Repair File and Network Problems. For more detailed solutions, you can go through this article: Names, Items, or Accounts are Missing from Centers, Reports, or Transactions

Once done, you can now manage your income and expenses, and other essential tasks in the program. To help you get answers to any product-related concerns, freely browse them on our Community page.

I’m here anytime you need anything else. Wishing you and your business continued success!

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IntuitRaymondJay , Community Support Specialist
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