How can I setup my home address on mileage tracker?

Mileage tracker always has my home address wrong. It logs as an address 1/4 mile away. Everything else is accurate. How do I setup my home address?

Answer

Hello there, rclk,

There isn't a need to set up your home address once you turn-on the mileage tracking feature. This automatically detects your starting and stopping locations once you take a trip. Let's perform the suggested fixes so you'll have your starting address accurate.

If you're using the latest version of your phone, I'd suggest clearing your app data to remove all unnecessary information and to start fresh when using the app.

  • Android - Go to your phone's settings, select Apps, then locate the QuickBooks Self-Employed app. Select Storage, then click clear data.
  • iOS - Go to your phone's settings, select Settings then General, and click iPhone Storage. Locate the QuickBooks Self-Employed app. To free up the storage without deleting the documents and data, select Offload App.

Once completed, let's apply this suggested troubleshooting steps using an Android phone:

  1. Log into your QuickBooks Self-Employed account via the mobile app.
  2. Go to the Mileage tab.
  3. Ensure that auto-tracking is green and turn On.
  4. Tap the Menu icon.
  5. Choose Settings.
  6. Make sure Track Slow Speed Trips is blue and turn On.
  7. Lastly, ensure that all settings under Mileage Tracking is showing the green light.
  8. If you see red, tap Fix This.

Kindly refer to this article for the complete troubleshooting steps that you need to take to fix your mileage tracking concerns using an Android phone: Android mileage tracking troubleshooting guide.

If you're using iOs, you need to enable or set to "Always" all of your phone's settings for mileage tracking like the location services to make sure the accuracy of your records. Here's an article that'll provide your phone settings that impacts the systems ability to track your miles: Fix Mobile App for your iPhone.

If the issue persists, I'd suggest contacting our QuickBooks Self-Employed Support Team to double-check what causes this to happen and can help you fix it.

Please let me know if you have other mileage concerns in QuickBooks Self-Employed. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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