Inuit won't let me use my new email. Keeps trying to access pword for old one. I cannot even get started. Chat never started

Answer

Let me help you sort this out, @sfischerwind.

When signing up for a new QuickBooks Self-Employed account, the system will be able to detect whether the email address you're using is associated with an existing Intuit account. 

Let's click the Sign In button instead of entering your email address to create a new account. Doing this will allow you to use your existing login credentials with the new QBSE account.

In the meantime, let’s apply the following troubleshooting steps to ensure that this is not browser-related. 

          1. Sign up for a new account using an incognito or private browser. Kindly use either of the following shortcut keys: 

      • Google Chrome, press Ctrl Shift N
      •  Mozilla Firefox: press Ctrl Shift P
      • Internet Explorer: press Ctrl Shift P
      • Safari: press Command Shift N

           2. If you’re able to sign up successfully, you may want to clear the cache and cookies of your regular web browsers.

           3. You may use another web browser if the issue persists.

You can also use the Browser Health Checkup Tool to check any issues with your browser's health and its compatibility with QuickBooks Self-Employed.

Keep me posted if you have other questions. The Community and I are always here to help.

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IntuitJuViel , Community Support Specialist
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