I'm having problems with data protect. Please call me.


Hello, kcc.

Can you elaborate and provide details about the issue you're experiencing with Intuit Data Protect? Knowing more about it will help me give the right resolution.

In the meantime, let's try some basic troubleshooting to fix the problem. You can start by updating QuickBooks and IDP to the latest release.

Here's how:

  1. Go to the Help menu, then select the Update QuickBooks Desktop.
  2. Select Update Now.
  3. Scroll down, then select the Data Protect is checked.
  4. Select Get Updates.
  5. After the updates have been completed, close and reopen QuickBooks Desktop.

To update IDP:

  1. At the lower right of the screen, find the Intuit Data Protect (green padlock) icon in the system tray. You may need to click the little triangle by the time and date.
  2. Right-click the Intuit Data Protect (green padlock) icon, then select About Intuit Data Protect.
  3. Select Update.

Check out this article for other troubleshooting solutions: Troubleshoot common Intuit Data Protect (IDP) problems.

However, if you need to talk to our phone agents, follow the steps below:

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Hit Contact us.
  3. Give a brief description of your issue and click Continue.
  4. Click Get Phone Number or Start a Message

Post in the Community again if you need anything else. I'm always here to help. Have a good one!

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IntuitKhim , Community Support Specialist
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